FAQ

Click the "My Account / Order Status" link at the top right of our site to check your orders status.

Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Click the My Account / Order Status link at the top right hand side of our site to track your order.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

Please click here for more information on returning an item

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Please see our Shipping & Returns for complete details regarding our return policy.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the My Account / Order Status link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

For availability information, please check the product description page for the item you are interested in. Orders for items marked "in-stock" that are placed by 1pm on a business day are generally shipped the same day. Shipping may be delayed if higher volumes or other unforeseen circumstances occur. BatteryRush.com ships to the continental US States only. For non-stock items, please contact Customer Service. Shipping carrier is determined based on item weight, total order weight and destination as follows:

• Orders weighing less than 16lbs - USPS Priority, with exceptions
• Orders weighing between 16lbs and 250lbs - UPS Ground
• Orders weighing between 250lbs and 700lbs - a Customer Service representative will contact you after placing an order in case it needs to ship LTL; otherwise - UPS Ground
• Orders over 700lbs - LTL (less-than-truckload)

NOTE: If an order of any weight contains one or more items with individual weight more than 70lbs the order is to ship LTL, please see below for further details on LTL shipments. Transit times depend on the carrier, 2-5 days on average, depending on origin and destination. For more information on transit time, contact our customer service team. Shipping cost is calculated on BatteryRush.com website prior to placing an order, based on destination zip code and order weight. For orders shipping with UPS, the below additional services are available:

• Next Day Air
• Next Day Air Early A.M.
• 2nd Day Air
• 3rd Day Select
• Saturday Delivery

For pricing on any UPS Expedited Services, please contact our customer service team prior to placing an order. In case you need to change the address for an order that has shipped already or need to cancel it while in transit, a $16 interception fee will apply. LTL shipments All orders weighing over 700lb are to ship on a pallet. Shipping method for orders between 250lb and 700lb is to be determined on a case by case basis. NOTE: If an order of any weight contains one or more items with individual weight more than 70lbs the order is to ship LTL. The shipping cost shown on BatteryRush's website is the cost for a business-to-business and dock-to-dock deliveries. Additional charges will apply in the below cases:

• Receiver does not have a loading dock/forklift
• Destination is a limited access facility - that includes, but is not limited to: hospitals, schools, universities, colleges, military buildings or sites and other government buildings
• Receiver's location is not accessible by an 18 wheel truck

The customer is also responsible for the below:

• Redelivery charges
• High-cost delivery area charges
• Appointment and notify-prior-delivery charges
• Reconsignment fees (in the case of wrongly provided address upon ordering)
• Additional shipping charges in the case of reconsignment (address change while in transit)
• Dry-run charges (for pickups only)

BatteryRush.com reserves the right to send an additional invoice to be paid by customer after receipt of the goods in the case that any of the above accessorial charges occur. All shipping charges are non-refundable. Transit days depend on the LTL carrier and are not guaranteed unless specified otherwise. Any unclarities in the above Shipping Policy are to be settled by a BatteryRush.com representative.

BatteryRush.com provides the following warranty to orders placed complying with our company's Terms and Conditions. Warranty Policy: We will replace all batteries that failed to operate due to performance or defects in material. BatteryRush.com offers a warranty of 1-year on standard Sealed Lead Acid and UPS batteries. Ballasts are well covered with 5-year warranty and all High Rate UPS batteries come with 3-year manufacturer warranty. Our Motorcycle batteries have 6 month warranty. The warranty period is counted from the delivery date of the order in question. Under warranty we can only replace items with identical or better-designed products. If such is not available we will refund you for the price of the product. To qualify for replacement under warranty a battery must be in an unaltered condition. The original packing slip and invoice are needed when a warranty is claimed. The warranty replacement does not automatically renew the warranty period. Warranty Exceptions: BatteryRush.com warranty does not apply to batteries failed to operate due to extreme or inappropriate usage, improper charging or application. Warranty will be voided if a product has been left at a charge level, lower than what is considered minimum for the battery to perform effectively when installed. We do not replace a product due to short circuits or damaged applications. A physically damaged battery can be replaced in 7 days time, assuming that the damage has occurred during transportation. BatteryRush.com reserves the rights to deem any warranty requests, if a return is requested, but the process has not completed. Any items that are exported are not covered by our warranty policy. Warranty Procedure: If you request a replacement under warranty, you may be asked to provide us with the battery's readings taken with a voltage meter. BatteryRush.com keeps the right to test a battery when returned and to refuse replacing if any of the above exceptions are found. All shipping costs related to replacing a C&D, Enersys, Deka and FIAMM under warranty are covered by the buyer. Customer is responsible for all shipping costs incurred with returning, testing the battery and sending a replacement.

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Please see our Shipping & Returns for complete details regarding our return policy.

All orders shipped to the State of NY are subject to sales tax. If you are tax exempt, please contact customer service prior to placing an order.

Please see our My Account / Order Status link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance. If you have an order with us, which was placed over the phone and you need a receipt please contact customer service at (800) 657-1303.

Click the My Account / Order Status link at the top right hand side of our site to print invoices.

Refunds are processed within 5 to 10 business days after your return is received. It may take 24 to 48 hours for the transaction to appear on your bank statement.

Your credit card is charged upon placing the order and it may take 24 hours for the transaction to appear on your debit/credit card statement.

Please visit Battery Buying Guide page for more information and further assistance.

No, you do not pay core charge when buying batteries from BatteryRush.com

Please contact our Customer Service for more information and further assistance.

To find the product(s) or replacement product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

After adding items to your cart, click the View Cart link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Please click here for our company contact information.